Terms of Service

Welcome to HERONIX. By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service.

1. Use of Our Website

You agree to use the HERONIX website only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with its operation, or use it for fraudulent activities.

2. Products & Product Information

We make reasonable efforts to ensure that product images, descriptions, specifications, and other information displayed on our website are accurate.

Slight differences in product appearance, color, or finish may occur due to photography, lighting, screen settings, or normal manufacturing variations.

3. Pricing

All prices displayed on the HERONIX website are subject to change without prior notice.

Promotional offers, discounts, and sale prices may be available for a limited time and may be subject to specific conditions.

4. Orders

When placing an order, you agree to provide accurate and complete information, including your name, phone number, and delivery address.

HERONIX may contact you to confirm your order before dispatch.

We reserve the right to cancel or decline an order in cases including incorrect information, product unavailability, suspected fraudulent activity, pricing errors, or other legitimate business reasons.

5. Cash on Delivery

Where Cash on Delivery is available, customers agree to accept and pay for their confirmed order upon delivery.

Repeated refusal of confirmed orders or providing false delivery information may result in restrictions on future Cash on Delivery orders.

6. Shipping & Delivery

Orders are generally delivered within 3–5 working days across Pakistan.

Delivery times may vary due to courier delays, weather conditions, public holidays, incorrect customer information, or circumstances beyond our reasonable control.

7. Returns & Refunds

HERONIX provides a 3-Day Return Policy for eligible products.

Any return or refund request must comply with our Return & Refund Policy. Products may be required to be returned in their original condition and packaging.

Please review our Return & Refund Policy before requesting a return.

8. Warranty & Product Issues

If your product has an eligible manufacturing defect or you receive an incorrect or damaged item, please contact HERONIX within the applicable return period.

We may request photographs, videos, order information, or other details to assess the issue.

9. Intellectual Property

All HERONIX branding, logos, photographs, graphics, product descriptions, website content, designs, and other materials are protected by applicable intellectual-property rights.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, and other technology providers.

Third-party services may operate under their own terms and privacy policies.

11. Limitation of Liability

HERONIX is not responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control, including courier delays, natural events, technical failures, public holidays, or other unforeseen circumstances.

12. Changes to These Terms

HERONIX may update these Terms of Service from time to time. Any changes will be published on this page.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms of Service.

13. Contact Us

For questions regarding these Terms of Service, please contact us:

HERONIX
Phone: 0339 1125892
Email: heronix0123@gmail.com

Warehouse Address:
Warehouse 501, Shahzaib Palace
Ramchandara Temple Road, Karachi #1
Karachi 74200, Pakistan